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View our frequently asked questions

  • How long does it take to receive my order?
    It takes 7-9 days to finish your painting and 5 days for shipping so you should receive your order in 2 weeks (Please let us know if it is a rush order. We will try our best to meet your request).
  • How do you send your order?
    Orders will be sent by either DHL or FedEx right to your doorstep.
  • How much do you charge for shipping?
    We ship anywhere in the world for free.
  • How will my order be packed for shipping
    Order will be sent in a tube if it’s a roll up canvas without framing or stretching. Otherwise, it will be sent in a carton box with cushion and foam inside for protection.
  • What type of payment do you accept?
    Credit Cards, Debit Cards and paypal
  • Do you accept USD only?
    USD only.
  • How do I pay for the balance of the payment?
    We will send you the payment link.
  • What format of file do you accept?
    We accept the popular formats such as jpg, gif, bmp, tiff, etc.
  • Is there a minimum or maximum file size requirement for the photo?
    There is no minimum size requirement for the photo as long as we can see the detail clearly. The clearer the picture, the better we can paint it. On the other hand, if the size of your digital picture is too large, there might be a chance that you can’t upload it on our web site. In this case, please send it to us by e-mail or send it to us by post.
  • How many photos do I need to send for my painting?
    You may send us only the photo that you want it to be painted, but if you have other photos of the same subject, you may send them to us as supporting photos. It will definitely help our artists to do a better job depicting the subject, but it is not necessary.
  • Can I combine two or more photos into one portrait?
    Absolutely, you may combine objects from different photos into one painting.
  • Do you guarantee your work?
    Absolutely, we are glad to return your money 100% if you are not satisfy with your order. Please see our return policy for details.
  • Are your paintings 100% hand-made?
    Yes, they are 100% hand-made.
  • What if I want my specific size of painting?
    We can make the painting in any size as you wish. Please e-mail us at for the specific size that you want. We will let you know the price and if you are satisfy with the price, then you may pay us the 20% down payment and we will proceed with you order as required.
  • What photos/sujects/styles can you paint?
    Our artists can paint any images in any styles according to your requirements, like digital photos, posters, famous people, sports stars, book covers, pop art, masterpiece reproductions, famous artists' works, your own designs etc.
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